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Simple, Secure Booking Process
From finding your tutor to completing your first session - here's how it works.
SEARCH
COMPARE
BOOK
PREPARE
LEARN
REVIEW
Step-by-Step Guide
- See each tutor's actual availability
- Choose from available slots (shown in your timezone)
- Select session duration: 1hr, 1.5hr, or 2hr
Save favourite tutors to your shortlist
Use comparison tool for side-by-side viewing
Read detailed profiles and watch intro videos
- See each tutor's actual availability
- Choose from available slots (shown in your timezone)
- Select session duration: 1hr, 1.5hr, or 2hr
Trial Session: £15 for 30 minutes (recommended for new matches)
Single Session: Book one session at the tutor's hourly rate
Session Package: Save 10-20% with multi-session bundles
Regular Slot: Reserve the same time weekly
- You pay us: All payments go through our secure platform
- We hold funds: Your payment is protected until after the session
- Tutor paid later: We pay tutors (minus 25% commission) after session completion
Funds held securely until you're satisfied
Full refund if tutor doesn't attend
Dispute resolution service available
No direct payments to tutors required
- Credit/Debit Cards (Visa, Mastercard, Amex)
- PayPal
- Bank Transfer (for packages)
- Session Details Email: Date, time, tutor contact, platform link
- Resource Sharing: Upload materials or share topics in advance
- Platform Access: Login details for our video platform
- Technical Check: Test your setup before the session
Reminder email with link
Opportunity to share specific questions
Technical setup guide if needed
- Click your unique session link: (from email or dashboard)
- Enter our secure video platform
- Connect with your tutor
- Recorded for safeguarding (with consent)
- Chat function for sharing links and notes
- Screen sharing and virtual whiteboard
- Breakout rooms for group sessions
End-to-end encrypted video
Built-in resource sharing
Session recording (optional)
Parent observation capability
Technical support during sessions
- Automatic feedback request (24 hours after session)
- Payment released to tutor (if session completed satisfactorily)
- Session recording available (if consented)
- Follow-up booking options presented
- Verified reviews only (must have attended session)
- Detailed feedback categories
- Response from tutors available
- Reviews help other students choose
Cancellation & Rescheduling
Student Cancellation
- 24+ hours notice: Full credit or reschedule
- Less than 24 hours: 50% credit
- No show: No refund
Tutor Cancellation
- Automatic full refund
- Option to reschedule or choose new tutor
- Tutor reliability affects their platform standing
Rescheduling
- Free rescheduling with 24+ hours notice
- Subject to tutor availability
- Through your dashboard or customer support
Safeguarding & Safety
Our Protections
- All sessions optionally recorded (your choice)
- Secure messaging only (no external contact required)
- Dedicated safeguarding officer
- Clear reporting procedures
- Two-adult rule available for vulnerable students
Parent Controls
- Observe sessions (with tutor consent)
- Access to session recordings
- Communication monitoring option
- Progress updates available
Support Throughout
*Need Help?
- Booking Assistance: help@mystudyark.co.uk
- Technical Support: tech@mystudyark.co.uk
- Safeguarding Concerns: safeguarding@mystudyark.co.uk
- Phone Support: 020 7123 4567 (Mon-Fri 9am-6pm)
Response Times
- Booking queries: Within 4 hours
- Technical issues: Within 2 hours (during sessions: immediate)
- General enquiries: Within 24 hours
